• The Mission of Santa Ana College School of Continuing Education

    The Santa Ana College School of Continuing Education is a responsive community leader dedicated to adult student success through innovative educational programs and services. The School of Continuing Education prepares students to transition to college, improve language and workforce skills, increase civic involvement, and promote lifelong learning. http://sac.edu/ContinuingEducation
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    I. Student Achievement II. Use of Technology III. Innovation IV. Community V. Workforce Development VI. Emerging American Community
  • The Student Spotlight is on Thang Luu

    Congratulations Thang Luu for achieving not just one, but three State Approved Certificates: General Office Clerk, Executive Secretary/Administrative Assistant and Computer Maintenance & Repair Worker

  • Employability Skills Classes – Gain professional tips for obtaining and keeping a job!

    Click the picture for details.

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  • Student Testamonials

    "...I just picked up my certificate for completing all 3 classes of Computer Networking, and Repair, A+ Preparation. I really enjoyed all my classmates, teachers and school. Thank you very much to all of you. Stay in school and be there as much as you can. I personally will come back next semester to college. Good luck." Alejandro Morales, Student in the Career Technical Education Program

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  • Mission Statement

    Santa Ana College School of Continuing Education http://sac.edu/ContinuingEducation

    The Santa Ana College School of Continuing Education is a responsive community leader dedicated to adult student success through innovative educational programs and services. The School of Continuing Education prepares students to transition to college, improve language and workforce skills, increase civic involvement, and promote lifelong learning.

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  • CATEGORIES

State Certificates

State Certificate gold sealThe Business Skills program offers the following four certificates:

  • General Office Clerk
  • Executive Secretary/Administrative Assistant
  • Customer Service Representative
  • Computer Maintenance and Repair Workers

Click on State Certificates Frequently Asked Questions for answers to the most frequently asked questions.

See the information below and check how many courses you need to take to complete the certificates. You might discover that you need just a few courses to complete a certificate.

General Office Clerk Certificate: This series of courses prepares students for entry-level general office clerk positions in a business environment.  This program provides an open-entry/open-exit instructional format that allows students to attain knowledge of basic level office concepts, procedures, and technology commonly used in an office setting.  Students learn introduction to keyboarding, computer software applications, general office skills, customer service and telephone techniques, and soft skills.  This certificate provides the foundation for preparing students in entry level jobs and careers in the business environment.

Classes required for the General Office Clerk Certificate
VBUS 118 – Introduction to Windows
VBUS 124 – Introduction to Keyboarding I
VBUS 258 – Navigating the Internet
VBUS 260 – Introduction to Word Processing Using MS Word
VBUS 262 – Introduction to Spreadsheet Using MS Excel
VBUS 400 – Employability Skills

Executive Secretary/Administrative Assistant Certificate: This series of courses prepares students for in-depth training in executive secretary/administrative assistant positions.  The open-entry/open-exit, competency-based format promotes success in a high employment occupational field.  This certificate program develops skills in research, report and correspondence preparation, advanced computer software applications, database management, interactive presentations, customer service and telephone techniques, and other advanced office procedures.

Classes required for the Executive Secretary/Administrative Assistant Certificate
VBUS 125 – Introduction to Keyboarding II
VBUS 244 – Introduction to Databases Using Microsoft Access
VBUS 245 – Introduction to Desktop Publishing using Microsoft Publisher
VBUS 304 – Introduction to Electronic Presentations Using PowerPoint
VBUS 400 – Employability Skills

Customer Service Representative Certificate: This series of courses prepares students for customer service positions in a wide variety of business fields.  The program provides an open-entry/open-exit instructional format that allows students to attain skill development to interface directly with customers as the company representative in identifying customer needs, providing appropriate service, and in resolving special problems that may arise.  Focus is on interpersonal and customer service in the workplace, as well as on upgrading technological competence.  Students will be prepared to work as commercial or residential service representatives in major department stores, collection agencies, credit bureaus, airlines, travel agencies, medical insurance agencies, public utilities and telephone answering services.

Classes required for the Customer Service Representative Certificate
VBUS 124 Introduction to Keyboarding I
VBUS 243 Introduction to Customer Service Skills
VBUS 258 Navigating the Internet
VBUS 259 Orientation to Computers
VBUS 260 Introduction to Word Processing Using MS Word
VBUS 400 Employability Skills

Do you need to complete VBUS 259-Orientation to Computers?

You now have the opportunity to complete this course through a “course equivalency” test taken right here in the computer lab. Sign up for the day and time that you wish to take this test:

Monday and Tuesday Nights : To set up an appointment, contact Barbara Barone, Instructor

Monday, Tuesday, Wednesday and Thursday mornings and afternoons: Contact Mike Arroyo, Instructor or Mariella Baldo, Instructor/Coordinator

Saturdays: Contact Lutring Palacios, instructor

Business Skills Lab Phone Number: 714-241-5736
Computer Maintenance and Repair Workers Certificate: This series of courses provides students with skills in maintenance, repair, upgrading, and networking of personal computers.  The open-entry/open-exit instructional format emphasizes functional operations of hardware and software components, hands-on experience with upgrading and repair of computers, setting up home and small office networks, and troubleshooting most technical problems.

Classes required for the Maintenance and Repair Workers Certificate
VBUS 450 Hardware & Software A+ Preparation, Review, and Practice
VBUS 574 Computer Basics: Hardware and Software
VBUS 576 Computer Basics: Systems and Networking Essentials

New class offerings for the Summer will be posted soon on the blog. Make sure you are subscribed to the blog to receive more information about the classes and certificates.

posted by mib

29 Responses

  1. Hello!
    when can I register for class VBUS 576 Computer Basics: Sys & Networking * S 8:00 am – 1:00 pm E-106?

    • Dear Paul,

      You must register with the Instructor. Go to the class on the next meeting date and ask the Instructor if there is still room in this class.

      Barbara Barone

  2. I am resident here in El Cerrito near in California. I am looking for improve my computer skill through i did self study so far at my home so i have more then basic knowlage about computer. Further i m very interest to learn more and try to get certificate for apply my future job. Can you help me how i can start to do if you can help me to teach computer class ? i can join the class everyday

    • You say that you live in El Cerrito. Unfortunately, unless you attend school at our Santa Ana, CA location you cannot take our classes and cannot earn a State Certificate.

  3. hello,
    I have a court hearing the same day at 830am
    I was wondering if I call, may I reserve a spot for me for the computer maintenance class PLEASE? PLEASE, I have been waiting for this class for 3 months already

    • I’m sorry but we are unable to hold a spot for any class based on a phone call. You are required to come to the class in order to request a spot in the class.

  4. Hello,
    My name is Nirup , I like to enroll the class for VBUS576 Computer Basics: systems and networking essentials . What do i need to registered the class for jan 23th 2014.what do i need to submitt to join class.

    • Dear Nirup,

      You will enroll in class with the Instructor on the Thursday, January 23. There will not be a class on Wednesday, January 22. The first day you may enroll will be Thursday, January 23. Go to Room E-106 to enroll with the Instructor. My suggestion is to arrive early since this is a very popular class.
      VBUS 576 Computer Basics: Sys & Networking *
      Wednesday and Thursday
      6:00 pm – 9:00 pm
      E-106

      • Hello Nirup again, can I come and enroll the class for Saturday morning for 8am to 1 pm .vbus 576 computer basics system & networking at same day.or I need to be on jan 23rd to enroll the class for Saturday.

      • Dear Nirup,

        This is a very popular class. Although you may come and enroll for the class on Saturday morning from 8 AM to 12 PM, I recommend that you come the first day of class.

        Barbara

        VBUS 576 Computer Basics: Sys & Networking *
        F
        8:00 am – 12:00 pm
        E-106
        VBUS 576 Computer Basics: Sys & Networking *
        S
        8:00 am – 1:00 pm
        E-106

  5. I know that computer maintenance and repair sign up is Jan 27, 2014
    But I heard it was gonna change name.
    what is it gonna change too and is it gonna be something similar or what?

  6. does your school provide early childhood education ? or where do I find this program that offered free tuition. Thank you

  7. when and where do your new SolidWorks course start and in what levels? dothey have evenning classes.

    • Dear Marco,

      We do not offer SolidWorks courses at Centennial Education Center. You might check with Santa Ana College who perhaps might offer this course.

      Barbara Barone, Instructor

  8. Thank you for the response. Is there a class that covers file management? Thank you!

  9. I already know how to type and navigate the internet. Is it possible to skip these classes, take the remaining classes, and still obtain the certificate? Thank you.

    • I would highly appreciate the response. Thank you.

    • Thank you for your question. Students need to complete all required courses in order to earn a State Certificate. If a student already knows how to type and how to use the internet, the student will register for the courses and most likely, will complete the courses in a matter of days or weeks, depending upon the amount of time devoted to the effort. Some students with high typing speeds complete the course in a matter of hours.

      Barbara

  10. hello, My name is Romi and I’m very interested in taking general office clerk certificate. I stopped by yesterday to register in advance. but, I just found out I have to wait until Aug.27, right?

    Before registering, I have some questions to ask you.

    - How long does this take to get a certificate?
    - How much does It cost me to study this program or for a certificate?
    I know that It’s free class. what about books?
    - How can I get a certificate? Am I going to take a final test for certificate?

    - I took a test for Esl here. and I got a intermediate 3 and I can speak in daily life with comfort. but, I’m not confident of business English at work.
    Will you teach buisness English like answering phone calls in this program?

    - Am I able to register online?

    - What’s the class schedules for morning and afternoon?

    Thanks for reading and answers in advance.

    • Dear Romi,

      My sincere apologies for this late reply. Somehow, we missed your comment.

      Thank you for your interest in the General Office Clerk certificate. I’d like to answer your questions.
      Q. How long does this take to get a certificate?
      A. That depends upon several factors: How much time you devote to studying and attending class, your learning ability and your determination. It might take an average of one year to complete all the required courses.

      Q. How much does It cost me to study this program or for a certificate? I know that It’s free class. what about books?
      A. There is no charge for the program or the books. We provide the books to be used in class.

      Q.How can I get a certificate? Am I going to take a final test for certificate?
      A. You must complete the list of required courses in order to achieve the General Office Clerk Certificate. No final test is required.

      Q. I took a test for Esl here. and I got a intermediate 3 and I can speak in daily life with comfort. but, I’m not confident of business English at work. Will you teach buisness English like answering phone calls in this program?
      A. No business English is taught however, you will learn some business etiquette when you take the Employability class.

      Q. Am I able to register online?
      A. You mush register in person at Centennial Education Center, building E, Room 108.

      Q. What’s the class schedules for morning and afternoon?
      A. Most of the courses are completed through an independent study process in the computer lab. There is no instructor and you study at your own pace. The lab is open Monday through Thursday from 8AM – 9PM, and Friday and Saturday from 8AM – 12PM. You may come to the lab any time it is open. In addition to this, there are some instructor-led classes offered. You must enroll in these classes and attend the days and times they are offered. The class schedules are found on our web site under the Calendar tab.

      I hope this answers your questions.

      Barbara

  11. how long does it usually take to complete the courses and get your certificate?

  12. when do your new SolidWorks course start and in what levels?

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