- General Office Clerk
- Executive Secretary/Administrative Assistant
- Customer Service Representative
- Computer Maintenance and Repair Workers
Click on State Certificates Frequently Asked Questions for answers to the most frequently asked questions.
See the information below and check how many courses you need to take to complete the certificates. You might discover that you need just a few courses to complete a certificate.
General Office Clerk Certificate: This series of courses prepares students for entry-level general office clerk positions in a business environment. This program provides an open-entry/open-exit instructional format that allows students to attain knowledge of basic level office concepts, procedures, and technology commonly used in an office setting. Students learn introduction to keyboarding, computer software applications, general office skills, customer service and telephone techniques, and soft skills. This certificate provides the foundation for preparing students in entry level jobs and careers in the business environment.
|Classes required for the General Office Clerk Certificate|
|VBUS 118 – Introduction to Windows|
|VBUS 124 – Introduction to Keyboarding I|
|VBUS 258 – Navigating the Internet|
|VBUS 260 – Introduction to Word Processing Using MS Word|
|VBUS 262 – Introduction to Spreadsheet Using MS Excel|
|VBUS 400 – Employability Skills|
Executive Secretary/Administrative Assistant Certificate: This series of courses prepares students for in-depth training in executive secretary/administrative assistant positions. The open-entry/open-exit, competency-based format promotes success in a high employment occupational field. This certificate program develops skills in research, report and correspondence preparation, advanced computer software applications, database management, interactive presentations, customer service and telephone techniques, and other advanced office procedures.
|Classes required for the Executive Secretary/Administrative Assistant Certificate|
|VBUS 125 – Introduction to Keyboarding II|
|VBUS 244 – Introduction to Databases Using Microsoft Access|
|VBUS 245 – Introduction to Desktop Publishing using Microsoft Publisher|
|VBUS 304 – Introduction to Electronic Presentations Using PowerPoint|
|VBUS 400 – Employability Skills|
Customer Service Representative Certificate: This series of courses prepares students for customer service positions in a wide variety of business fields. The program provides an open-entry/open-exit instructional format that allows students to attain skill development to interface directly with customers as the company representative in identifying customer needs, providing appropriate service, and in resolving special problems that may arise. Focus is on interpersonal and customer service in the workplace, as well as on upgrading technological competence. Students will be prepared to work as commercial or residential service representatives in major department stores, collection agencies, credit bureaus, airlines, travel agencies, medical insurance agencies, public utilities and telephone answering services.
|Classes required for the Customer Service Representative Certificate|
|VBUS 124 Introduction to Keyboarding I|
|VBUS 243 Introduction to Customer Service Skills|
|VBUS 258 Navigating the Internet|
|VBUS 259 Orientation to Computers|
|VBUS 260 Introduction to Word Processing Using MS Word|
|VBUS 400 Employability Skills|
Do you need to complete VBUS 259-Orientation to Computers?
You now have the opportunity to complete this course through a “course equivalency” test taken right here in the computer lab. Sign up for the day and time that you wish to take this test:
Monday and Tuesday Nights : To set up an appointment, contact Barbara Barone, Instructor
Monday, Tuesday, Wednesday and Thursday mornings and afternoons: Contact Mike Arroyo, Instructor or Mariella Baldo, Instructor/Coordinator
Saturdays: Contact Lutring Palacios, instructor
Business Skills Lab Phone Number: 714-241-5736
Computer Maintenance and Repair Workers Certificate: This series of courses provides students with skills in maintenance, repair, upgrading, and networking of personal computers. The open-entry/open-exit instructional format emphasizes functional operations of hardware and software components, hands-on experience with upgrading and repair of computers, setting up home and small office networks, and troubleshooting most technical problems.
|Classes required for the Maintenance and Repair Workers Certificate|
|VBUS 450 Hardware & Software A+ Preparation, Review, and Practice|
|VBUS 574 Computer Basics: Hardware and Software|
|VBUS 576 Computer Basics: Systems and Networking Essentials|
New class offerings for the Summer will be posted soon on the blog. Make sure you are subscribed to the blog to receive more information about the classes and certificates.
posted by mib